Refund policy
Return & Refund Policy
At Rachel Beams Art, every piece is created, packaged, and sent with great care and intention. Many items are original artworks or small-batch creations, so please read the following policy carefully before purchasing.
By placing an order, you agree to the terms outlined below.
Returns
Returns are accepted within 14 days of delivery for eligible items.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in original packaging where possible
- Proof of purchase is required
Please contact Rachel Beams Art before returning any item so return instructions can be provided.
Non-Returnable Items
The following items are non-returnable unless they arrive damaged or faulty:
- Original artwork
- Commissioned or custom artwork
- Live sale claim purchases
- Sale or discounted items
Due to the handmade and one-of-a-kind nature of many pieces, small variations in texture, brushwork, or finish are considered part of the artwork and not faults.
Commissioned Artwork
Commissioned or personalised artwork is non-refundable once work has begun.
Rachel Beams Art will communicate clearly throughout the commission process, including agreed themes, sizing, and reference details where applicable.
Minor differences in colour or detail are part of the nature of original hand-painted artwork and help make each piece unique.
Live Sale Claims
Items claimed during live sales are considered reserved purchases and payment is expected within the stated timeframe.
Unpaid claims may be cancelled and future live sale purchases may be refused at our discretion.
Due to limited stock and the nature of live sale events, live sale claim purchases are generally non-refundable unless items arrive damaged or faulty.
Damaged or Faulty Orders
If your order arrives damaged or faulty, please contact Rachel Beams Art within 48 hours of delivery with:
- Your order number
- Clear photographs of the item and packaging
We will always do our best to resolve issues quickly through replacement, refund, or store credit where appropriate.
Refunds
Once a returned item has been received and inspected, you will be notified regarding approval of your refund.
Approved refunds will be processed back to your original payment method. Please allow several working days for your bank or payment provider to process the refund.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Return Shipping
Customers are responsible for return postage costs unless:
- The item arrived damaged
- The wrong item was sent
- The item is faulty
For original artwork, tracked shipping is strongly recommended when returning items, as Rachel Beams Art cannot be responsible for items lost during return transit.
Colours & Display
Please note that colours may vary slightly depending on your screen, monitor, or device settings. Every effort is made to photograph and display artwork as accurately as possible.
Shipping
Orders are packaged carefully to help ensure safe delivery.
Rachel Beams Art is not responsible for delays caused by postal services or circumstances outside our control once parcels have been dispatched.
Lost Parcels
If your parcel appears lost in transit, please get in touch and we will assist where possible in opening a claim with the shipping provider.
Cancellations
Orders may be cancelled before dispatch. Once an order has shipped, it must follow the returns process outlined above.
Contact
For any questions regarding your order, returns, refunds, or commissions, please contact Rachel Beams Art via the website contact form or the contact email listed on the store.